Why is emotional intelligence such an important part of leading SUCCESSFUL teams?

  As a young manager at an airline catering facility, one of my first real leadership challenges was having to find out why silverware was disappearing at a rapid clip. The route to solving the mystery of the missing cutlery rested in my ability to  rise to the occasion was to  inspire and connect with my teams emotionally. I've called upon this story countless times during my long career and shared it on BBC Radio 4’s Four Thought.
​ Please enjoy and share this story with any new leader you may know.