Hi. I'm going to talk to you about a notion and maybe one of the most important things that you will face, and maybe you faced already. It's something that is certainly one of the most difficult things for me to handle and its, how to deal with a Naysayer. Now I'll set the stage. I worked at a famous advertising agency, I was a young up-and-comer and one of the things that I noticed increasingly was the behavior of a fellow named Eric. Now, every time I turned around, there he was. "Oh, you're not going to do that, are you? You're never going to succeed in that, that will never work."
As a young manager at an airline catering facility, one of my first real leadership challenges was having to find out why silverware was disappearing at a rapid clip. The route to solving the mystery of the missing cutlery rested in my ability to rise to the occasion was to inspire and connect with my teams emotionally. I've called upon this story countless times during my long career and shared it on BBC Radio 4’s Four Thought.
Please enjoy and share this story with any new leader you may know.